Work Experience

IT Support Administrator — Blend Family

📍 Sheffield, UK • Feb 2025 – Present

• Collaborate with the Revenue & Data team to manage POS and operational IT systems across a growing national food hall brand
• Lead on setup, deployment nd maintenance of POS, payment systems, and on-site hardware (iPads, card readers, printers)
• Maintain and troubleshoot mission-critical systems (Lightspeed, Workforce, DesignMyNight) with minimal downtime
• First-line support and technical trainer for site GMs and food partners across multiple venues
• Proactively hosted services internally to streamline operations
• Advised on scalable digital signage systems, remote control, and automation strategies

Marketing & Recruitment Officer — University of Sheffield

📍 Sheffield, UK • Jan 2022 – Jan 2024

• Led the development of departmental web pages using a proprietary CMS.
• Collaborated across teams to improve online presence and digital communication
• Selected for a competitive internal management training programme.
• Provided strategic marketing advice to committees for university-wide conferences.

English Editor — ZOO Digital Group

📍 Sheffield, UK • May 2020 – Dec 2021

• Edited and quality-controlled subtitles for high-profile media clients (Netflix, Disney, Apple, Sony).
• Maintained an exceptional standard of English, achieving a less than 5% redelivery rate.
• Acted as the first point of contact for English-related queries.
• Trained and onboarded new editors, improving team workflows.

Marketing Intern — BookerZzz / BungalowSpecials

📍 Haarlem, Netherlands • Mar 2019 – Jul 2019

• Created SEO-optimised content and ran UK social media campaigns
• Worked alongside developers to improve UX and fix frontend bugs
• Conducted A/B testing and delivered actionable insights
• Translated content between Dutch, German, and English

Education

MSc Computing — Sheffield Hallam University
📍 Sheffield, UK • Jan 2024 – Jan 2025
🎓 Distinction

• Built API-based web apps using C#/.NET and Laravel
• Advanced SQL/MySQL, PHP, Tailwind CSS
• Agile project delivery using Scrum and Kanban
• Dissertation: Mapping Disenchantment: The Politics of Voter Apathy — A geospatial and political analysis of turnout records across England using Python and Tableau

BA German with Dutch — University of Sheffield
📍 Sheffield, UK • Sep 2016 – May 2020
🎓 2:1 (Upper Second Class)

• Published translations of Dutch-language literature and media